Privacy

This Privacy Policy explains how Fennec Freight ("we", "us", "our") collects, uses, and protects your personal data when you use our website fennecfreight.com (the "Website"). We are committed to processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable data protection laws.

1) Data Controller

The data controller responsible for your personal data is Fennec Freight. You can contact us via the contact form on our Website or at: fennecfreight.com/contact.

2) Personal Data We Collect

When you submit the contact form, we collect and process the following personal data:

• Name
• Email address
• Phone number
• Company name and role (if provided)
• Message content (including any information you choose to provide)

In the context of air cargo and logistics, you may choose to include shipment-related details in your message so we can prepare a quotation or respond accurately. Depending on what you provide, this may include:

• Pickup and delivery addresses, contact persons, and availability windows
• Commodity description, HS code, Incoterms, declared value, and special handling requirements (e.g., dangerous goods, temperature control)
• Estimated or actual weight, dimensions, number of pieces, and packaging type
• Preferred service level or carrier, origin and destination airports, and required transit times
• Identifiers used in logistics processes (e.g., airway bill numbers, booking or tracking references) when applicable
• Customs- and compliance-related identifiers where relevant (e.g., EORI/VAT number). We do not request copies of identity documents via the contact form and ask that you do not upload them.

3) Purposes of Processing

We process your personal data for the following purposes:

• To respond to your inquiry submitted via the contact form and to communicate with you about your request
• To provide quotations and pre-contractual information related to air cargo and logistics services
• To arrange bookings, ground handling, pickup/delivery, and shipment tracking if you proceed with services
• To perform customs, security, and export control compliance tasks where required by law
• To manage billing and account queries related to provided services
• To improve our services and support, including quality assurance and training

4) Legal Bases for Processing

We process your personal data on one or more of the following legal bases under GDPR:

• Consent (GDPR Art. 6(1)(a)): when you submit the contact form, you consent to us processing the data you provide to respond to your inquiry.
• Contract (GDPR Art. 6(1)(b)): where processing is necessary to provide a quotation at your request (pre-contractual steps) or to enter into and perform a contract for air cargo and logistics services.
• Legal obligation (GDPR Art. 6(1)(c)): where processing is required to comply with customs, export control, aviation security, tax, and accounting laws.
• Legitimate interests (GDPR Art. 6(1)(f)): to operate, secure, and improve our services and communications. We balance these interests against your rights and freedoms.

5) Data Retention

Contact inquiries: We retain contact form submissions and related personal data for up to 1 year from the date of our last communication regarding your inquiry, unless a longer period is required by law or necessary to establish, exercise, or defend legal claims.

If you proceed with services: certain transactional records (e.g., shipment, customs, and accounting records) may be retained for periods required by applicable law and aviation/customs regulations (often between 6 and 10 years, depending on jurisdiction). Where such legal obligations apply, those mandated retention periods take precedence.

After the applicable retention period expires, we securely delete or anonymize the data.

6) Data Sharing and Processors

We do not sell your personal data. Depending on your request and the services you choose, we may share personal data with the following categories of recipients, only as necessary and subject to appropriate safeguards:

• Air carriers and their agents, global sales agents (GSAs), and ground handling providers
• First- and last-mile transport partners (e.g., trucking and courier providers)
• Customs brokers and customs/border authorities, security screening providers, and airport operators
• Insurance intermediaries and insurers (for cargo insurance where requested)
• Payment service providers and banks for invoicing and payment processing
• IT and communication service providers (e.g., hosting, email/SMS, CRM) acting as data processors

All processors act on our documented instructions under data processing agreements and are required to implement appropriate security measures.

7) International Data Transfers

Air cargo operations are global. If personal data is transferred outside the European Economic Area (EEA), we implement appropriate safeguards under GDPR, such as adequacy decisions, the European Commission's Standard Contractual Clauses (including supplementary measures where needed), or other lawful transfer mechanisms. Transfers to carriers, agents, or authorities in third countries will occur only where necessary to provide the requested services or to comply with legal requirements.

8) Security

We implement appropriate technical and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9) Your GDPR Rights

Subject to conditions and limitations under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time (without affecting processing based on consent before withdrawal)
• Lodge a complaint with your local supervisory authority

To exercise your rights, please contact us via the contact form at fennecfreight.com/contact. We may need to verify your identity before fulfilling your request.

10) Cookies and Similar Technologies

Our contact form functions without requiring non-essential cookies. If we use cookies or similar technologies for other purposes, we will provide a separate notice and, where required, obtain your consent.

11) Children's Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

12) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Effective date" above. We encourage you to review this page periodically.

13) Contact

If you have questions about this Privacy Policy or how we process your personal data, please contact us via the contact form at fennecfreight.com/contact.