Terms and Conditions

1) Definitions and Scope

These Terms and Conditions ("Terms") govern the use of our website and communication channels in relation to air cargo and logistics services provided by Fennec Freight (including quotes, reservations, ground services, customs, and door-to-door transportation).

2) Quotes and Reservations

• Quotes obtained through forms on our website are not binding unless explicitly stated otherwise and are subject to tariffs, capacity, and operational conditions.
• Reservations become valid upon our written confirmation. The terms of airline, GSA, ground service, and road transport partners also apply.
• Additional requirements and fees may apply for dangerous goods (DGR), perishable, temperature-controlled, oversized/overweight shipments.

3) Customer Obligations

• You are obligated to provide accurate and complete cargo and shipment information (dimensions, weight, contents, HS code, Incoterms, value, etc.).
• It is your responsibility to provide necessary permits, licenses, export control, and customs documentation.
• Compliance with packaging, labeling, and security requirements (IATA, ICAO, local regulations) must be ensured by you.

4) Fees, Payment, and Invoicing

• Prices may not include fuel, security, and other surcharges, customs/duties, and ground service fees; these may be reflected separately.
• Payments are made according to invoice terms. Legal interest and costs may apply in case of delays.
• Currency fluctuations and additional operational costs (waiting, re-handling, address changes, etc.) may be reflected on the invoice.

5) Transportation, Risk, and Liability

• Transportation is subject to the operational and contractual terms of airlines, ground service organizations, and road transport partners.
• Loss/damage liability is limited in accordance with relevant contracts, mandatory legislation, and applicable international conventions (e.g., Montreal Convention).
• Liability is not accepted for indirect damages, loss of profit, or opportunity costs.

6) Customs and Compliance

It is the customer's responsibility to provide necessary information and cover costs for customs clearance, security screening, export control, and compliance with relevant regulations. Data sharing may be required within the scope of legal obligations.

7) Force Majeure

Liability is not accepted for delays or impossibility of performance due to events beyond our control, such as natural disasters, war, strikes, operational constraints, capacity reductions, or official authority decisions.

8) Data Protection

For details regarding the processing of personal data, please review our Privacy Policy.

9) Termination

Either party may terminate the contract if the other party commits a material breach and fails to remedy such breach within a reasonable period after notice. Our legal and contractual rights are reserved.

10) Applicable Law and Jurisdiction

These Terms are subject to the laws of the Republic of Turkey unless otherwise agreed in writing. Adana courts and enforcement offices have jurisdiction over disputes.

11) Changes

These Terms may be updated from time to time. The current version is published on this page, and the date above is updated accordingly.